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Unbottled Europe

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Where do you ship?

Delivery & returns 📦

Delivery times and prices of our delivery methods

Make a return request

Accepted payment methods

Is the payment secure?

My payment is declined, what should I do?

Payments 💵

Via chat

Via email

Contact us 💌

How do I track my order?

Delivery tracking 🚚

Change the delivery address / relay point

Modify the contents of my order

Change the shipping method

Change my order 📦

How do I create my customer account?

How do I delete my customer account?

I can't access my account

How do I change my password?

How do I change the email address associated with my account?

Customer account 👩🏼‍💻

Vegan & cruelty free

Are Unbottled products Made in France?

Are there essential oils in the products?

What do your products contain?

Do your products contain perfume?

Do your products contain allergens?

Are there sulfates or silicones in your products?

What is Sodium Cocoyl Isethionate (SCI) used in your solid shampoo?

Are your products certified organic?

What is the difference between your solid shampoo and other solid shampoos?

What is the difference between Unbottled solid products and soap?

What is the rating of your products on Yuka?

What is the pH of your products?

Ingredients & formulas

Are your products unisex?

I have sensitive skin

Pregnant women & babies 👶

Who are the products made for?

How do I choose my shampoo?

How to choose my shower gel?

Which product to choose for babies?

Choose my products

Are your products hygienic?

How can I keep my products longer?

How long does a product last?

Shelf life and conservation

Use and storage

Product info 🧼

What is the Mousse Club?

What are the advantages?

How many points do I have?

Loyalty program: the Mousse Club 🧼

What are the benefits?

How to refer someone?

Where is my referral code?

My referral code doesn't work

Referral Program 👩‍❤️‍👨

Where can I find my invoices?

My invoices🧾

At our resellers and in pharmacies

What are the addresses of our stores?

What are the opening hours of the store?

Can we find all products in the store?

Can we test the products at the store?

Do loyalty codes work in store?

Are the prices the same as on the website?

Our shops

Where to find our products? 🛍

What is the carbon footprint of my delivery?

Carbon footprint 🍃

How to subscribe to the newsletter?

How to unsubscribe from the newsletter?

Newsletter 📧

Where do you ship?Updated 9 months ago